Underpromise. Overdeliver.
Avraham offered his guests a piece of bread. Then he served them a calf.
2 minute readShammai says to receive every person with a pleasant face. If you give someone everything they came for, why should it matter what your face looked like while you gave it?
Shammai and Hillel were the fifth and last of the "pairs" of sages. Shammai gives three rules. Make your Torah keva (fixed): Bartenura (Rabbi Ovadiah of Bartenura, the classic 15th-century commentator on the Mishnah) explains that Torah should be your main occupation, by day and by night, with work for when you are tired from learning, and not the other way around. Say little and do much: Bartenura's example is Avraham, who said he would fetch a piece of bread and in the end took a calf. And receive every person with a pleasant face. When you bring guests into your home, Bartenura says, do not give to them with your face turned down to the ground. Anyone who gives that way, even if he gave every gift in the world, is counted as if he gave nothing.
Read the mishnahPirkei Avot 1:15 in Hebrew, with our English
Promise less than you will do, and look glad to see people
Someone stops at your desk at 4:40 with a question that is not your job. You help. You find the file and walk them to the right person. It takes eleven minutes, and for all eleven your face is doing the thing it does. Bartenura's case is guests in your home, and the rule he gives covers anyone who gives: with your face turned down to the ground, even every gift in the world counts as nothing.
Shammai's second rule runs against office habit. Avraham said bread and brought a calf. The usual order is calf first: "Absolutely, end of day, no problem," said warmly and meant every time, and then on Thursday something closer to bread. The colleague who says "let me see what I can do" and then quietly does all of it is rarer. You already know which of the two you call when it matters.
The first rule is the hard one. Bartenura's picture is Torah as the main occupation, and work as what you do when you are tired from learning. Most people reading this have it the other way around. In our words, one test for someone with a full-time job: which of the two moves when they collide? Somewhere on your calendar is a learning slot marked "tentative." The 9:30 with your manager has never once been tentative.
Today, when someone asks you for something, promise a little less than you plan to do. Then do all of it.
Ask yourself, or your study partnerWhen my learning and my work collide, which one moves?
Go deeperWhat the commentators say, and every source
Torah as the fixed thing
The Rambam (the great 12th-century teacher of Jewish law and philosophy) puts it this way:
Bartenura adds a second reading, which he found written: do not be strict with yourself and lenient with others, or strict with others and lenient with yourself. Let your Torah be fixed, the same for you as for others. He brings Ezra (7:10), who set his heart to seek the Torah of Hashem (God), to do it, and to teach it in Israel: as he set his heart to do, so he taught.
Avot de-Rabbi Natan (an early expansion of Pirkei Avot), chapter 13, gives a third: when a person hears something from a sage in the beit midrash (the study hall), he should not treat it as arai (passing) but as keva (fixed).
Friday's page (Avot 2:2) comes back to how learning and work go together, and brings the ruling of the Shulchan Aruch (the 16th-century code of Jewish law) for a person who goes to work.
Say little and do much
The Rambam quotes a saying of the Sages. In the Gemara (the Talmud), in Bava Metzia 87a, it is Rabbi Elazar's:
In the Torah (Bereishit, Genesis, 18:5-8) Avraham tells his guests, "Let me fetch a piece of bread," and then runs to the herd. Efron (Bereishit 23:11-16) first tells Avraham, "The field I give to you," and ends by taking four hundred shekels of silver for it.
A pleasant face
Avot de-Rabbi Natan, chapter 13, has this teaching and adds its other half:
The Rambam explains a pleasant face as dealing with people gently, with words that are pleasant and welcome.
Bartenura closes by matching Shammai's three rules to the three qualities named by the prophet Yirmiyahu (Jeremiah 9:22): the wise, the strong and the rich. "Make your Torah fixed" answers the wise. "Say little and do much" answers the rich. The pleasant face answers the strong, because it means conquering one's inclination and fighting one's own bad heart, and a later mishnah (teaching) in Pirkei Avot (4:1) asks: who is strong? One who conquers his inclination.
Sources
- Pirkei Avot 1:15: the mishnah.
- Bartenura on Avot 1:15: the three rules, and the wise, the strong and the rich.
- Rambam on Avot 1:15: Torah as the root; Avraham and Efron; what a pleasant face is.
- Avot de-Rabbi Natan 13: Shammai's three rules, explained one by one.
- Bava Metzia 87a: Rabbi Elazar: the righteous say little and do much.
- Bereishit 18:5-8: Avraham and his guests.
- Bereishit 23:11-16: Efron and the field.
- Ezra 7:10: to seek, to do and to teach.
- Yirmiyahu 9:22: the wise, the strong and the rich.
- Pirkei Avot 4:1: who is strong.